Party Sharty in a Box does not provide the option to refund or exchange the product once purchased as most of our products are customised & personalised. The exact sizes are mentioned to avoid the need to exchange the décor elements, so please check the reference images and read the description before purchasing.
Our policies are in place to ensure the highest quality, standards, and values that our company believes in.
However, in case of any damage during transit or missing item in the order, you can register a complaint within 48 hours by sending us an email at email@example.com.
To be eligible for a refund, you are required to record a video of opening the package to prove that you received an already defective product. Do share your order number along with the unboxing video.
The team will respond to the complaint query within 2- 5 working days and get in touch with you. If you are eligible for a refund or replacement, the team will communicate with you and take the needful steps.
In case the delivery status shows “delivered” and you have not received the product yet, you need to intimate us within 24 hours. You are requested to send an email with your order id with the subject “wrong delivery status” to firstname.lastname@example.org
Failing to do so within 24 hours doesn’t make you entitled to any refund or any support from our team.
If you do not receive the refund amount in the time duration mentioned, you can check your bank account again or contact the bank as the processing may take some time from their end. Or else, you can contact us at email@example.com.
The shipping charges are non-refundable.